*PLEASE READ* We need the option to substitute based on our standards of quality, look, and feel. It is a difficult time right now in our industry to get certain flowers AND vases. Don't worry! It's going to be BEAUTIFUL regardless of any change we need to make! If you need that certain item, please call the store and let us know immediately. Orders must be placed before the following times for same-day delivery: Monday - Friday: 1 pm PST Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. If No One is Home: Depending on the delivery location if the recipient is not available at the time of delivery, the delivery person may leave the item in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for re-delivery/pickup. *May be subject to a re-delivery fee. Request to Leave Item at Door: The Customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement themselves. Due to this special request, we cannot be held responsible for missing or faulty products once the item has been delivered.